by Lwazi Stuurman

Timeout for 1Time

Stranded passengers can still get their money back

1Time Airlines has grounded its aircraft and passengers who have paid for tickets, can get a chargeback from their banks
planes.jpg

Cardholders who have purchased flight tickets from 1Time Airlines using a credit card branded with a Visa, MasterCard or an American Express logo, may contact their issuing bank for a chargeback.

A chargeback is a reversal of a transaction because the goods or services that were purchased were not provided by the merchant.

These card chargeback processing rules are established practices between banks which issue payment cards and banks that facilitate merchants to accept payment cards as a valid payment mechanism.

Nedbank and American Express cardholders may apply for a chargeback if they have purchased a 1Time ticket on their Nedbank Visa or MasterCard credit card, or on their American Express card, for a flight scheduled to depart after 3pm on 2 November 2012, 

Cardholders should raise a chargeback within 60 days to allow enough time for Nedbank to validate the chargeback before we submit it to the acquirer.

We advise all cardholders to follow the normal process and contact the Nedbank Call Centre on 0860 555 111.

A dispute form will be provided to the cardholder, after which the cardholder is required to submit the following documentation to Nedbank:

• The completed dispute form

• Proof that the services were not rendered (a reference number or correspondence to this effect) e.g. Copy of the air ticket

 

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